XRWorld

Refund Policy

Effective 2026-11-01

This policy sets out withdrawal, mid-term cancellation, and refunds for XRWorld paid services (plan passes and paid library products). It forms part of the Terms of Service. If the Korean and English versions differ, the Korean version prevails.

1. Plan passes (Personal, School)

  1. Within 7 days of payment, if no paid-plan feature has been used, you receive a full refund. "Used a paid-plan feature" means opening a class with more seats than the free plan (5), downloading library items available only to paid plans, or importing another teacher's shared list.
  2. Otherwise you may cancel the remaining period at any time. The refund is the amount paid minus the days used (from the start date to cancellation) and minus 10% of the remainder.
  3. Extension periods that have not started yet are refunded in full.
  4. School plans are refunded at the school administrator's request; separate contracts with schools or institutions prevail.

2. Paid library products (digital content)

  1. Within 7 days of payment, if you have not downloaded the items (in the teacher app) or used them in class, you receive a full refund.
  2. Once you start downloading or using them in class, withdrawal is limited due to the nature of digital content (Korean E-Commerce Act, Art. 17(2)(5)). The Company shows the product contents, thumbnails, and sizes before purchase and obtains your consent at checkout.
  3. If the product differs from its description or was not provided as agreed (for example it does not play), you may withdraw within 3 months of receipt and within 30 days of when you knew or could have known (Art. 17(3)).

3. When the Company is at fault

If a paid service cannot be used due to the Company's fault, the Company extends the period or refunds the corresponding amount. If the Company ends the Service, remaining periods are refunded in full.

4. How to request and timing

  1. Send your order number (starting with XR) and reason via Contact, email ((to be registered)), or phone ((to be registered)). Order numbers are under Membership & billing → Orders.
  2. Refunds are processed within 3 business days of the request. Card payments are cancelled through the card issuer; timing depends on the issuer.
  3. A refund immediately ends the plan or library right obtained by that order.
  4. USD payments are refunded in the amount paid; exchange differences and foreign fees follow your card issuer.